Featured Archives

China’s First Twitter Novel [Voices]

March 11, 2010
A summary by Alyse Speyer | See all summaries by Alyse Speyer

Although Twitter is blocked in China, some have managed to continue using the microblogging platform. Lian Yue, an influential blogger, is the first to publish a Chinese-language novel through Twitter. Read More »

While Twitter remains generally blocked in China, that hasn’t stopped tech-savvy Chinese from putting the microblog platform to creative uses. This week, influential blogger Lian Yue started publishing a novel on Twitter, believed to be the first time a Chinese-language novel is...

4 Ways to Get Your Business Found by Local Searchers

March 11, 2010
A summary by alexis james | See all summaries by alexis james

Local businesses have unique opportunities to optimize their web presences to help customers find them via search. This post goes into detail about some of the best ways to draw in searchers. Read More »

If you are like most small businesses, the success of your company is dependent on attracting local customers, whether they are in your region, state, county or even town. While it’s great to see that your website is pulling in visitors from around the country and maybe even...

CMOs, Go Beyond a PR Plan to Prepare for an Inevitable Product Crisis

March 11, 2010
A summary by alexis james | See all summaries by alexis james

Sooner or later, you will face a product crisis, it's inevitable. How will you and your company deal with it? It's imperative that you determine a strategy before the problem arises, and this post explains how. Read More »

You can depend on facing a major product crisis. The only question is when. Analyze how your business is operationally configured to identify emerging crises and gather resources to respond to them meaningfully and quickly.

Is Trust in Social Media Dying?

March 11, 2010
A summary by alexis james | See all summaries by alexis james

Social media is predicated on the idea that people trust those in their circle, on their "friends" lists, etc. But a new study shows only 25% of consumers say they trust their friends to give them good information about a company. Where does that... Read More »

All, This morning I joined a round table discussion entitled “The Death of Trust in Social Media” hosted by Val-Pierre Ganton of “the grilling” blog. Panelists included: Richard Brewer Hay, Chief Blogger at eBay Michael Brito, VP of Social Media at Edelman Digital Michelle...

SEO and Software Don’t Mix

March 11, 2010
A summary by alexis james | See all summaries by alexis james

This post contends that SEO isn't something that can be fully automated. Although there's a desire to streamline a process down to a science and eliminate as much human interaction seems to be a growing trend it doesn't work for marketing a website... Read More »

I understand in today’s marketplace the need for automation grows and grows as companies seek to cut costs across the board. Streamlining a process down to a science and eliminating as much human interaction seems to be a growing trend but does it work for marketing a website and...

What Every Google AdWords Advertiser Should Know About Quality Score – The Ultimate QS Improvement Guide

March 11, 2010
A summary by alexis james | See all summaries by alexis james

This post details the reasons behind Quality Score, the detailed Quality Score factors as well many ways to improve on each of the many factors. It also goes into detail on how to troubleshoot the most common QS problems Read More »

A lengthy and detailed post, that goes into quite a bit of detail on the subject of the Google AdWords Quality Score and methods on improving Quality Score. This post details the reasons behind Quality Score, the detailed Quality Score factors as well many ways to improve on each of...

How to use social media and email marketing to reinforce brand loyalty

March 11, 2010
A summary by alexis james | See all summaries by alexis james

What's important about the "Share with your network" buttons in email is what your subscribers do with their networks on your behalf. This post investigates how to engage readers enough to get them to use those buttons! Read More »

One of the least understood features of Blue Sky Factory’s Publicaster email marketing software is the Share With Your Network (SWYN) social media feature. On the surface, it basically appears to be a bunch of social network buttons that get inserted into outgoing email. Big deal,...

7 Ways To Ensure I Do Not Complete Your Email Survey

March 11, 2010
A summary by alexis james | See all summaries by alexis james

This great, informative post points out exactly what not to do when sending an email survey, and why. The bottom line question customers or users will ask is - what's in it for me? And you have to make the answer compelling! Read More »

Nobody likes completing surveys. I’d argue that the conversion rate on surveys is south of 1%. From my personal experience (no data that I know of to support this), most people only complete surveys if they had a great experience or a terrible one. (Just to be clear, this paragraph...

Trends and challenges in Web Analytics in 2010

March 10, 2010
A summary by alexis james | See all summaries by alexis james

This post summarises the main challenges and gives tips on approaches some managers within the web analytics world are using to overcome them and how you can implement them into your plans. Read More »

It was good to attend Econsultancy’s Digital Cream event last week. It was my first due to diary clashes, although it’s now in its fourth year. I moderated a roundtable on web analytics, which is one of my main digital passions, so it was good to se…

How to turn user-generated content into profits

March 10, 2010
A summary by alexis james | See all summaries by alexis james

This post takes important components of user generated content and explains how to integrate them with your business in ways that will be revenue-producing. Read on to see how you can create value with every step. Read More »

There’s a goldmine to be found in the ratings, reviews, and stories that visitors contribute to your site. See how you can create value with every step.