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Who is your Social Media lightening rod?

I have been in talks with a few companies lately about their social media efforts especially when it comes to supporting customers using social media (the topic of my new book). And I have noticed a difference between the successful ones and the not so...

Could Facebook become a Lead Nurturing platform?

When you think of lead nurturing platforms you typically think of firms like Eloqua, Marketo, Aprimo, LeadLife, Market2Lead, Silverpop, even Salesforce.com is getting into the lead nurturing space. But Facebook? Lead nurturing starts by taking many touch...

Generating a Buyer Persona with Facebook Advertising

I am a big fan of David Meerman Scott’s work and I am in the middle of re-reading his book the New Rules of Marketing and PR 2nd edition! In the book he stresses the importance of having a “buyer persona” and his definition a buyer persona is a...

It pays to provide Support with Social Media

In a recent Forrester Report on “Customer Experience Pays Off as Social Media reduces Obstacles for Real Change” they have really nailed down the argument I have been making over the last year about why Support is the single best place to build your...

The Dichotomy Issue: “Social Media Marketing” vs. Classic Marketing

I have the honor of being a part of the new Social Media Council of Advisors for the Marketing Executive Networking Group (MENG) and last Thursday we had our first Q&A webinar with MENG members. Other council members include: Amber Naslund, Mack...

Social Media Lead flow in B2B Marketing

Word spreads quickly in Social Media – sometimes more quickly than you can keep up with. You must keep a constant eye on mentions of your brand, your products and your services in order to survive in this market landscape. In the last post we covered...

Top 5 Inbound Marketing Stories of the Week: Question (SEO) Authority

It’s my pleasure to be taking over the continuation of this weekly series since its creator, Lauren Brown, headed down under – to Australia, that is. While she’s out throwing boomerangs and hanging out with kangaroos, I’ll be...

It might be late August, but this week was as busy and exciting as any in social media with over 50 new posts and tons of buzz in the blogosphere.  Whether it be industry news like Facebook and Huffington Post inking a content sharing deal or best...

5 Tips for Optimizing your Facebook Marketing

One of the great things about the Facebook platform is that it provides you access to a large audience of over 200 Million people worldwide at a low cost. But that doesn’t mean you shouldn’t have a strategy in place for what you are trying to...

Facebook Marketplace – Time to take another look

I am sorry I haven’t updated in a while – with my new job and writing the book on weekends – spare time has been even more at a premium! But this weekend while writing a chapter of Facebook Marketing for Dummies I was very impressed by...